Contact

How Can We Help Today?

Owned and operated by Luxury Leisure Lifestyle, our team is ready to assist with any questions about your order or our collections.

We reply within 1 business day (Monday to Friday, 9:00 AM to 5:00 PM ET).
Reach Us

Choose Your Preferred Channel

Email
support@luxuryleisurelifestyle.com
Replies within 1 business day
Phone
(469) 665-8831
Monday to Friday, 9:00 AM to 5:00 PM ET
Company
Luxury Leisure Lifestyle
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling typically takes 1 to 3 business days, with transit times of 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

How can I track my order?

Once your order ships, you will receive an email with tracking details so you can monitor its progress. If you have not received tracking information within 3 business days, please contact us by email or phone.

What is your return policy?

We offer 30-Day Returns. The customer pays return shipping on change-of-mind returns, while we cover it for items that arrive defective, damaged, or incorrect. A 25% restocking fee applies on approved non-defective returns and is waived for defective, damaged, or incorrect items and exchanges.

What if my item arrives damaged?

Please report any damage within 7 days of delivery by contacting our team with photos of the item and packaging. We will arrange a resolution promptly, and refunds are processed within 14 days after we receive and inspect the return.

Can I get help choosing the right golf simulator or game table?

Absolutely. Whether you are comparing launch monitors, selecting the right billiard table slate, or sizing a golf simulator enclosure for your space, our team can walk you through the details. Send us a message with your room dimensions and preferences and we will guide you toward the best fit.

Do your products require assembly?

Many of our products, such as smith machines, billiard tables, and golf simulator enclosures, do require customer assembly. Each item ships with detailed instructions and all necessary hardware so you can set up your equipment at your own pace.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Golf Simulators and Launch Monitors
Billiard and Game Tables
Fitness Equipment
Order Status and Shipping
Returns and Exchanges
Availability

Business Hours

Monday – Friday 9:00 AM to 5:00 PM ET
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Timely Responses

Every inquiry receives a thoughtful reply within 1 business day during our standard hours.

Secure Shopping

Your personal information and payment details are protected with industry-standard encryption at every step.

Premium Craftsmanship

We curate equipment built from high-quality materials designed to elevate your home leisure experience.

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), backed by our 30-Day Returns policy.